When Patients Cry, the Medical Assistant Should Never

Learn about the best practices for Medical assistants when it comes to handling crying patients.

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No one likes to see a patient in pain or upset, least of all the medical assistant However, it is important to remember that patients who express their emotions are not doing so to make the medical assistant’s job harder. In fact, studies have shown that patients who are able to express their emotions openly and honestly are more likely to comply with treatment plans and have better overall health outcomes.

That said, there are certain ways that the medical assistant can help to diffuse a situation and provide comfort for the patient. For example, offering tissues and a reassuring presence can go a long way towards helping a patient feel heard and understood. When in doubt, it is always best to err on the side of compassion.

What to do when patients cry

Crying is a normal and natural human reaction to situations that trigger strong emotions. While it may be difficult to see patients crying, it is important for Medical Assistants to remember that tears are often a sign of relief. For example, a patient who has been struggling with a difficult diagnosis may cry when they finally receive a treatment plan.

There are many reasons why patients may cry during a medical appointment, and it is important for medical assistants to be prepared to deal with this emotionally charged situation. Here are some tips for handling patients who cry:

-Remain calm and professional: It is important to maintain a calm and professional demeanor when dealing with crying patients. This will help to set the tone for the rest of the appointment and make the patient feel more comfortable.

-Offer tissues: Have tissues available for patients who need them. This shows that you are prepared and willing to help them through this emotional experience.

-Listen: One of the most important things you can do when a patient is crying is to listen. This can be difficult, but it is important to give the patient the opportunity to express what they are feeling. Avoid interrupting or judging, and simply let the patient share their story.

-Validate their feelings: It is important to validate the patient’s feelings by acknowledging that what they are feeling is valid and normal. This can help them feel heard and understood.

-Explain what you can do: After listening to the patient’s story, explain what you can do to help them. This could include referring them to another specialist or providing resources that could help them outside of the appointment.

-Follow up: Make sure to follow up with the patient after their appointment, either by phone or in person. Checking in will show that you care about their well-being and want to ensure that they are doing alright after such an emotionally charged experience.

How to comfort patients

While a little crying is to be expected in a medical office, some patients may become extremely emotional. As their support person, it’s important for the medical assistant to be able to comfort them. Here are a few tips on how to do so:

-Make eye contact and use a gentle touch. This will help the patient feel connected to you and understand that you care about their feelings.
-Listen without judgment. It’s important that the patient feels heard and understood.
-Offer tissue and a hug if appropriate. Sometimes a physical gesture can be comforting. Just be sure to ask first and respect the patient’s personal space.
-Suggest taking a break. If the emotions are becoming too much, it may be helpful to step out for a few minutes. This will give the patient time to compose themselves before continuing with the appointment.

How to handle patients who are angry

Patients who are angry or upset can be a challenge for medical assistants. It is important to remember that these patients are likely going through a difficult experience, and that they may not be able to control their emotions. Here are some tips for how to handle patients who are angry:

-Try to stay calm and understanding. It can be difficult to remain calm when someone is yelling at you, but it is important to try. letting the patient know that you understand their situation and that you want to help can diffuse the situation.

-Don’t take the anger personally. It is important to remember that the anger is not directed at you as an individual, but rather at the situation.

-Try to find out what the patient’s concerns are. Often, once you know what the patient is upset about, you can address those concerns and help to resolve the issue.

-If possible, offer solutions. If there is something that can be done to help the patient, letting them know what options are available can often diffuses the anger.

-If necessary, ask for help. There may be times when a patient’s anger is too much for you to handle on your own. If this happens, it is important to ask for help from a supervisor or other medical staff members.

How to deal with patients who are difficult

It can be difficult to deal with patients who are emotional or crying. As a medical assistant, you are not responsible for diagnosing or treating the patient’s condition, but you can provide support and compassion.

There are a few things you can do to help a crying patient:
-Listen: It can be helpful just to listen to the patient and let them express their feelings.
-Offer tissues: Having a tissue handy can help the patient feel more comfortable and may help them stop crying.
-Reassure the patient: Let the patient know that you understand how they feel and that you will do everything you can to help them.

In some cases, it may be appropriate to call a nurse or doctor to provide additional support. If the patient is extremely upset, it may be necessary to call security or have someone else present in the room.

How to manage your own emotions

Working in the medical field can be emotionally challenging. You will see patients who are sick, in pain, and sometimes dying. It’s important to be able to manage your own emotions so that you can provide the best possible care for your patients.

There are a few things you can do to manage your emotions:

-Identify your triggers. What are the types of situations that tend to make you feel emotional? Once you know what your triggers are, you can be more prepared to deal with them.
-Take a break. If you start to feel overwhelmed, take a few minutes to yourself to regroup. Step away from the situation and take some deep breaths.
-Talk to someone. Don’t bottle up your emotions—talk to a trusted friend or family member about what’s going on. Sometimes just talking about what you’re feeling can help you feel better.
– Seek professional help. If you find that you’re struggling to cope with your emotions, talk to a mental health professional. They can help you develop healthy coping mechanisms and provide support during difficult times.

The importance of bedside manner

In the medical world, “bedside manner” refers to the way a healthcare professional interacts with patients. It’s generally considered to be an important aspect of patient care, as it can play a role in everything from diagnosing patients to providing comfort and support.

While bedside manner is important for all healthcare professionals, it’s particularly crucial for medical assistants. That’s because medical assistants are often the first point of contact between patients and the rest of the medical team. As such, they have the ability to set the tone for a patient’s entire experience.

Medical assistants who have a good bedside manner are able to put patients at ease, help them feel comfortable discussing sensitive information, and build trust. This can ultimately lead to better health outcomes for patients. Conversely, medical assistants who lack bedside manner can cause patients to feel anxious, stressed, or even intimidated. This can make it difficult for patients to communicate openly with their medical team and may prevent them from getting the care they need.

While bedside manner is largely a matter of personality, there are some things that all medical assistants can do to improve their interactions with patients. Here are a few tips:

* Listen to patients carefully and allow them to finish their thoughts without interruption.
* Show empathy and show that you understand how they’re feeling.
* Avoid using jargon or Medical Terminology when speaking with patients (unless they specifically ask for it).
* Be respectful of patients’ time and avoid making them wait unnecessarily long periods of time.
* Follow up with patients after appointments to see how they’re doing and address any concerns they may have.

How to defuse a situation

Working in the medical field, you will inevitably come across patients who are angry, upset, or outright crying. As a medical assistant, it will be your job to help defuse the situation and provide comfort to the patient.

There are a few ways you can go about doing this. First, try to remain calm and understanding. It can be difficult to do this when you’re feeling frazzled yourself, but it’s important to remember that the patient is likely feeling much worse.

Second, actively listen to what the patient is saying. This means making eye contact, nodding your head, and repeating back what you’ve heard to show that you understand.

Third, offer words of comfort and reassurance. Let the patient know that you understand how they’re feeling and that you’re there to help in any way you can.

If the situation still feels out of control, don’t hesitate to call for help from a supervisor or other medical staff member. They will be able to provide additional support and assistance.

The importance of empathy

Most people have had the experience of crying in a medical office, whether it’s from anxiety, relief, sadness, or pain. It can be difficult to see a patient in emotional distress, but it’s important to remember that crying is a natural response to stress. As a medical assistant, you play an important role in providing emotional support to patients.

There are several reasons why patients may cry in a medical setting. They may be afraid of needles, concerned about a diagnosis, or feeling overwhelmed by their medical condition. Patients may also cry because they are in pain or are grieving the loss of a loved one. It’s important to remember that each patient is different and will react in their own way to stressors in the medical setting.

As a medical assistant, you should never dismiss or criticize a patient for crying. It’s important to show empathy and understanding towards patients who are going through a difficult time. You can provide comfort by keeping your voice calm and reassuring, and by offering tissues or words of encouragement. If you don’t know how to respond to a patient who is crying, you can always ask another staff member for help.

Crying is a natural response to stress, and it’s important to show empathy towards patients who are going through a difficult time. As a medical assistant, you can provide comfort by keeping your voice calm and reassuring, and by offering tissues or words of encouragement.


In conclusion, it is never appropriate for a medical assistant to ignore a patient who is crying. The medical assistant should always show empathy and compassion towards the patients, no matter what the situation may be.

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