Medical Assistants and Turnover Rates

Medical assistants are a vital part of any healthcare team, but they can also be one of the most high-turnover positions. In this blog post, we’ll explore some of the reasons why Medical assistants have such high turnover rates and what can be done to reduce it.

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Medical Assistants are critical to the daily operations of physician practices, yet little is known about their job satisfaction or the factors that influence their decisions to stay with or leave a practice. In this study, we surveyed medical assistants employed in primary care practices in Massachusetts to examine turnover rates and identify predictors of job satisfaction and intention to leave. We found that approximately one in four medical assistants were planning to leave their current position within the year and that those who were less satisfied with their pay, benefits, and workload were more likely to intend to leave. These findings suggest that interventions to improve job satisfaction among medical assistants may help reduce staff turnover and disruption in primary care practices.

What are medical assistants?

Medical assistants are allied health professionals who perform administrative, clinical, and managerial tasks in ambulatory care settings such as physician offices, group practices, outpatient clinics, and urgent care centers. According to the U.S. Bureau of Labor Statistics (BLS), medical assistants are one of the fastest-growing occupations in the United States with a projected growth rate of 29% from 2016 to 2026. The BLS also reports that the median annual salary for medical assistants was $32,480 in 2017.

What is the turnover rate for medical assistants?

There is no definitive answer when it comes to the turnover rate for medical assistants. This is because there are many factors that can contribute to turnover, including job satisfaction, working hours, and pay. However, a study by the American Association of Medical Assistants found that the average turnover rate for medical assistants was 21 percent in 2017. This turnover rate is relatively high when compared to other professions, but it is important to remember that medical assistants play a vital role in the healthcare industry.

What are the causes of medical assistant turnover?

There are several causes of medical assistant turnover, but the most common ones are low pay and poor working conditions. Medical assistants are often paid minimum wage or just slightly above, and they often work long hours with little opportunity for advancement. In addition, many medical assistants feel undervalued by their employers and think that their skills are not being used to their full potential. As a result, they may look for other opportunities that offer better pay and working conditions.

How can medical assistants reduce turnover rates?

Reducing turnover rates for medical assistants can be achieved in a number of ways. Medical assistants can improve communication with their supervisors, interact more with co-workers, and feel more comfortable with their work schedule.


In conclusion, medical assistants play a vital role in healthcare organizations, and turnover rates for this position are relatively high. Healthcare organizations should focus on retaining medical assistants by providing competitive compensation and benefits, as well as opportunities for career growth.

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